Posts tagged ‘papers’

October 15, 2008

An excellent resource for service design researchers

I found a very good list of relevant literature on service design, edited by Jeff Howard.

A list of relevant papers in the past thirty years would have been good enough, but Jeff did more! he excerpted the abstracts and introductions to the papers and cross-referenced examples and concepts so that it’s easy to follow the development of ideas across multiple papers. We (service design researchers) needed it!! Thanks Jeff.