Posts tagged ‘user-centred design’

October 21, 2008

Acting use cases

In the last few days my students have been developing use-cases for their service design semester. We are trying something new: acting the use cases. Use cases are supposed to support the dialogue between people with different backgrounds, working on a common project. We are using use-cases in our service design semester, but the students do not have too many chances to get more participation of other actors, such as service providers or final users. Therefore they are trying to act the use case: each student from a group is “wearing a hat” of one of the actors involved in the use case. This implies that the student, who has previously made an analysis of the various actors, should try to bring the actor’s interest into the use case and make the same actions and take the same decision the real actor would take. (Of course this is very close to De Bono’s work, even if I’m not a big fan of it).

The result is that the use case becomes much clearer to the group, although I would not use this technique to present the use case to people who are not familiar with the project, as the analysis of what happens in the use case goes too much into the details, they would not be able to understand it.