A podcast of a presentation of Sophia Parker, from Demos, illustrates the challenges of service design in the public sector. The presentation introduces a publication “the Journey to the Interface”. In this publication a new perspective on is proposed, which tries to understand services as people do. The publication consider strategies for collaboration between professionals involved in public services, sets criteria to measure success and argues for service design as a new way of planning and organising public services.
Sophia Parker is the deputy director of Demos, and has been involved in several interesting projects on public services, working with Hilary Cottam and other members of Participle in several project, including Southwark circle project, on ageing people.