Archive for ‘public services’

March 4, 2012

Life 2.0 supporting elderly people’s independent life


The Life 2.0 project is a EU funded project that aims at supporting elderly people’s independent life through a platform of geographical positioning and social networking services. The project started in November 2010 and is now starting a pilot phase in which such applications will be tested in 4 pilot locations in Denmark, Italy, Spain and Finland.

The project is also involving elderly people in training centers (such as Kastanjegaarden in Aalborg, Denmark) community centers (such as  Agora in Barcelona) and local library (as in Joensuu, Finland and Milano, Italy).

In this blog I extracted a synthesis of the first results of the ethnographic analysis, the scenarios and the use cases the full deliverables and more information about the project are available at www.life2project.eu.

 

December 3, 2011


Joana Conill, Manuel Castells and Àlex Ruiz produced a new and interesting documentary that collects stories, cases and reflections on a different way of running economy and life. it’s about services, it is about new currencies, it is about local and sustainable production and consumption, lifestyles, social innovation,and many other things

February 16, 2009

Google latitude:the net becomes local

I was waiting for it, and finally, here it is: a google maps application to connect maps with mobile phones, in order to “trace” people’s geographical location.  the application is Google Latitude, With this applicatio you can locate your mobile phone on a google map and you can also see where your friends and family are (provided that they want to make themselves traceable). You can exchange messages with them and you can decide upon activities to do. In the past there were other applications, such as Brightkite, which had similar funzionalities, but this application on Google seems more powerful to me, because it directly works on google maps, which is now commonly known by many people.

Why is it so innovative?

Because I think this is just the beginning of a big conceptual change in the use of the internet and Web 2:0 applications. So far those applications have been relatively indefferent to geographical locations, you could chat with friends on the other side of the world or those next door, but their position was not relevant, after all. Of course in facebook and with Twitter people were sometimes using messaging to take appointment or to exchange information about local happenings, this means that there was a need to bring context-neutral Web2:0 applications to reality, to local contexts. With goolge latitude people can have a rapid view of what is going on in their city/neighbourhood, check what their friends closeby are doing, and possibly retrieve local-related knowledge. In other worlds this application has a huge potential to support geographically placed communities, to support active social participation to local life, to generate social innovation

I’m thinking of using those applications for elderly people living indepdently, this should be a research project, however, at the moment I’m looking at other users of latitude, to check the potential of this application. Anyone around?

October 21, 2008

Design of the healthcare system

In an article on the Health Service Journal Deborah Szebeko talks about her experience of service designer in the public sector, an issue I’ve been working in the past (also in this blog). Deborah describes how she worked on service design in the healthcare sector and why are designers important in developing innovation in those sectors.

I also found interesting the description of the stage of the process, because I suppose it could be a step towards a sort of a “blueprint of the blueprint” of a service: she mentiones the following stages [the text in square brakets is my interpretation or the way I would qualify each stage]:

  • Observing to understand [I would describe this as the analytical phase]
  • Capturing patient and staff experience [interpretation of the analysis]
  • Mapping the service process and experience [towards a design concept]
  • Bringing people together to share experience and identify challenges [ concept solution co-creation]
  • Generating ideas and opportunity mapping [similar to concept selection?]
  • Prototyping [Prototyping, just that]
  • Testing and gaining feedback on prototypes [still on user’s co-creation]
  • Designing final output [Detailing]
  • Implementation and social marketing
  • Evaluation

I wouldn’t say this is the perfect process, but I would be curious to see whether this process could be compared with other service design interventions in the public sector.