Some interesting links on service design

I found some interesting links on service design, which I would like to share:

Erik Mohr proposes some thoughts on service design in his Blog. In his recent posts he also links to the podcasts of the recent “Emergence 07” conference on service design and to information on Carnegie Mellon’s work on service design. This page also include an interview to Dan Boyarksi, from Carnegie Mellon, on service design
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