Three good reports on service design

Three very interesting reports are on my desk in this moment. I’m very slow at reading them, but I think they are a must for whoever wants to work on service design, especially in the public sector.

The only one I managed to read so far is “the Journey to the Interface”, by Sophia Parker and John Heapy (Engine) (Parker and Heapy 2006). The other two are…

Creativity of everyday

Our everyday context is the place where we develop our own life strategies. Everyday and every moment we decide whether to adapt to the conditions in our context or generate new properties for this concept, thus creating innovation. This process, amplified at the social level, brings about richness and diversity in local context. It makes creativity a diffuse property of a local context, rather than a monolitical property of few professionals